Due to precautions we have taken to protect the health and safety of our employees and their families during the ongoing COVID-19 crisis, we’re working with a reduced staff and it may take longer than normal for us to help you. Your business is important to us, and we’ll do our best to assist you as quickly as possible. We appreciate your patience during this time.

Need to make changes to your account or install Revu?

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I need to transfer a seat from one device to another.

Follow these instructions to move your seat. If the device is no longer working, please contact us with the serial number and computer name for further assistance.

I receive an error message when trying to register.

This helpful guide can help solve any issues you may have during registration. If you're the license admin, refer to the License Key Lookup to verify you have enough seats available.

I already own a license and need to re-download an older version of Revu.

We have older versions of Revu available to download here.

I want to upgrade to the latest version of Revu.

You can upgrade to the latest version of Revu in our web store. If you have Maintenance, upgrade here. If you have questions, contact us.

I need my product key.

If you can't find your product key, please reach out to your license admin (we can only share it with them). If you need the license re-sent to that person, send us the serial number so we can help.

I need a list of all the licenses for my company's account.

If you're a license admin with Maintenance, you can log in to the Gateway to view license information. If not, please reach out to us for a full license list.

How can I see a list of registered computers on my license(s)?

You can see a list of registered computers for a specific license here. If you're a license admin with Maintenance, you can log in to the Gateway to view license information.

Is there a way to release seats from my Revu license(s)?

If you have Enterprise or Open license(s), your Gateway admin can revoke computers and view usage data in our online administrative portal, the Bluebeam Gateway.

For more information, check out our Gateway User Guide.

What is the Bluebeam Gateway?

The Bluebeam Gateway is an online administrative portal available for licenses with active Maintenance. Gateway admins (also called license admins) can make changes to their Bluebeam accounts, add or remove Drawings Uploaders, manage other Gateway admins, and more. For more information, check out our Gateway User Guide.

I’m having issues accessing my account or license in the Gateway.

Please contact us.

I still have questions.

Unfortunately, we’re unable to take live calls at this time. Please fill out this form so we can get back to you as quickly as possible. If you’d like to leave a voicemail, please call 1-866-496-2140 and describe your issue in detail and include a good time for us to return your call. Please be aware that it may take more than one business day to respond.

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