Can I buy different Bluebeam plans for different members of my team?
Yes! You can easily assign different plans to different individuals or groups in your organisation, based on their needs and workflows. All Bluebeam plans are billed annually per user.
What payment methods do you accept?
We accept Visa, Mastercard and American Express in our webstore. To place a purchase order, please email a formal PO as an attachment to [email protected].Please allow up to one business day for us to process your order.
What’s my order status?
You should receive an order confirmation email soon after purchase. Remember to check your spam folder if you don’t see it in your inbox. In some cases, your order may require manual review. If this is the case, a Bluebeam team member will contact you within the next business day.
I'm still waiting for my receipt. When will I receive it?
You’ll receive an emailed receipt once payment has been processed, typically within one business day. You can also access receipts via your web store account under Transaction History.
What is your refund policy?
We’ll happily refund your purchase if a request is made within 30 days.
Note: Credit card purchases will be refunded to the same credit card used for the original purchase. A purchase order will be refunded or issued a credit depending on the status of payment.
How do I buy an older Bluebeam product?
To get the most value out of Bluebeam, we highly recommend transitioning to our new plans, which include the next major version of Revu (Revu 21), along with Bluebeam Cloud solutions and services designed to boost productivity. To buy Revu for iPad, go to the App Store. If you’re interested in Studio Prime, please contact our sales team.
How do I log in to Revu and Bluebeam Cloud?
If you have purchased a subscription, you’ll just need your BBID to access Revu 21 and Bluebeam Cloud. For Revu 20 or an earlier version, you’ll need a serial number and product key to register Revu. For help with finding your product key, check out this article.
How do I add new team members to my account?
To add new team members to your account, go to the web store, log in using your Bluebeam ID (BBID) and purchase the desired number of plans. You can then distribute them to individual users through the Org Admin Portal.
How do I give myself or other users access to Bluebeam software?
If you’re the purchaser, you’ll be designated as the Org Admin, with the ability to manage user activity for Bluebeam plans. To give yourself or others access to Bluebeam software, log in to the Org Admin portal with your BBID. Then, add yourself or others to the desired plan(s). Each new user will then receive an email with instructions on how to access both Bluebeam Revu and Bluebeam Cloud.
What is the Org Admin Portal?
The Org Admin Portal is where org admins can easily add new users plus track and manage their activity, giving them enhanced administrative visibility into plan usage.
Can I use Bluebeam on multiple devices?
Yes! As a Bluebeam subscriber, you can use Bluebeam Revu on any Windows desktop device simply by logging in with your Bluebeam ID (BBID). And now with Bluebeam Cloud, you can also comment and collaborate on your drawings on the go using any web or iOS device.
My clients don’t have Bluebeam. If I send them a file, will they be able to view it?
Yes! Non-subscribers can set up a Bluebeam ID, install Revu 21 and sign in to access Studio. Within Studio, they’ll have limited colours and markup options – such as cloud, call out, lines and arrows. For Bluebeam Cloud, subscribers can invite collaborators to view files and markups, as well as interact with defect items, RFIs and submittals on the web.
How do I update to the latest dot release?
If you’re a Bluebeam subscriber, alerts will appear in Revu 21 when new updates are available. For Bluebeam Cloud, you’ll receive ongoing updates automatically on the web, though the iOS app may need to be updated periodically on your device. If you’re using Revu 20, alerts will appear when new updates are available.
What operating system does Bluebeam run on?
Revu runs on Windows® and is best used on a laptop or desktop. You can use the Bluebeam Cloud web app on any supported device or on Apple devices by installing the iOS app.
How can I convert my existing perpetual license to a subscription?
If you have active Maintenance, you can transition existing seats to subscription for a comparable price as your current renewal rate. And for a full year, you’ll be upgraded to the most comprehensive plan, Complete. If you don’t have Maintenance, you can purchase our new Bluebeam plans via our web store, or through our sales team or your reseller.
I need support for my perpetual licence of Revu. What are my options?
Check out this page for information on supported legacy versions and support tiers.