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Product & Pricing

Have a simple product question, or need help picking the right plan for your team? We’ve got you covered.

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Technical Support

Browse our extensive library of how-to articles or get in touch with our technical support team.

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On Revu 20 or below?

Here’s how to get on the latest version of Bluebeam.

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How can we help you today?

Have a technical question? Here are some popular articles that might help:

Get Help With Revu 21

Revu 20 and Below Installation Guide

Bluebeam Subscription Management Guide

How to Transfer a Revu License to a New Computer

Still don’t see what you’re looking for?

File a ticket on our support site and we’ll try to get back to you as soon as we can.

Currently on subscription?

If you’re a Bluebeam subscriber, you don’t need a serial number or license key to access your account. You can access Revu 21, Studio, and Bluebeam Cloud on up to five devices using your Bluebeam ID (BBID). Check out this article for help accessing Revu 21, managing subscription users, and more.

Using an older version of Revu?

Please see the Revu Starter Kit for help getting started with Revu 20 and below.

Still don’t see what you’re looking for?

File a ticket on our support site and we’ll try to get back to you as soon as we can.

The Bluebeam Academic Program partners with AEC-related education programs and industry-sponsored student competitions around the world to provide free access to Bluebeam, sponsor scholarships, and cultivate unique learning opportunities.

If you’re already in the program and need help, or to see if you’re eligible for free access to Bluebeam, please visit our dedicated Academic Program page.

Check out our Pricing Page for help choosing the subscription plan(s) that work best for you and purchase via our webstore. Pick a Plan >

Questions about moving from Perpetual to Subscription?
If you’re currently using Revu Standard or CAD, we recommend switching to our Core subscription plan. If you’re on Revu eXtreme, we recommend our most comprehensive plan, Complete. Just need basic PDF creating and editing without measurements? Try Basics. For more information on subscription, check out our Bluebeam Subscription FAQs. Please note that we no longer sell Perpetual licenses or older versions of Revu.

More than 100 people at your company or want to buy 50 or more seats?

To access Revu 21 and Bluebeam Cloud, you’ll need to upgrade your license(s) to our new Bluebeam subscription plans. Check out our upgrade guide to get started.

We’ll happily refund your purchase if a request is made within 30 days. To switch plans, request a refund and then purchase a new plan of your choice.

To request a refund, contact Bluebeam Customer Service with the following information:

Your name, email and phone number
Web order number
Reason for the return
Amount to be refunded
Date of purchase

Note: Credit card purchases will be refunded to the same credit card used for the original purchase. A purchase order will be refunded or issued a credit depending on the status of payment.

Currently on subscription?

Please see our Subscription Management Guide for help managing your subscriptions.

Using an older version of Revu?

Please see our Gateway User Guide for help managing your licenses.

If you’re on Perpetual and want to combine licenses, please submit a ticket. Make sure to include the serial number of licenses you want to combine. If you need to combine serial numbers, please note that they must all be the same version and edition (and, if applicable, have matching Maintenance dates). You’ll also need to unregister the computers associated with the preferred serial numbers before we can complete your request.

Please note that you can’t combine subscription seats and Perpetual license seats.

Currently on subscription?

If you’re a Bluebeam subscriber, you can easily add or remove subscription seats on our webstore. You’ll need your Bluebeam ID (BBID) to log in. If you’re within 30 days of your subscription renewal date, you can contact us to change or cancel your subscription renewal.

Check out this article for help managing subscription access.

Using an older version of Revu?

Please note: You can’t combine subscription user seats and Perpetual license seats.

You’ll need to purchase new subscription seats. Check out our Pricing Page for help choosing the plan(s) that work best for you.

Please note that if you have active Maintenance, you’re eligible to upgrade your existing seats to our most comprehensive plan, Complete, at no additional cost.

Still don’t see what you’re looking for?

File a ticket on our support site and we’ll try to get back to you as soon as we can.

Frequently asked questions
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Purchasing

How do I buy Bluebeam?
1. You can purchase a Bluebeam plan in our webstore or through a reseller. Interested in buying more than 50 plans for your team? Contact our sales team.
I’m using an older version of Revu, and I want to upgrade to subscription. What are my options?
1. For step-by-step instructions on upgrading your license(s) to subscription, check out this page. If you have active Maintenance, you can upgrade to our most comprehensive subscription plan, Complete, at no additional cost to your Maintenance renewal price. If you’d prefer to keep using Revu 20, you’ll continue to receive future updates and patches to address critical bugs, but we won’t be releasing any new product features or functionality. If you have Revu 2019 or below, please see our legacy product resources page.
Can I still buy Revu Standard, CAD or eXtreme®?
1. Bluebeam no longer offers older editions like Standard, CAD and eXtreme. In order to simplify license management and provide you enhanced access and security, we’ve transitioned to offering tailored subscription plans. Each of our three new plans (Basics, Core, and Complete) include Revu 21 and Bluebeam Cloud Solutions (web and mobile) — plus additional services to boost your productivity. View our legacy product resources page for more information.
Can I buy different Bluebeam plans for different members of my team?
1. Yes! You can easily assign different plans to different individuals or groups in your organization, based on their needs and workflows. All Bluebeam plans are billed annually per user.
What payment methods do you accept?
1. We accept Visa, MasterCard and American Express in our webstore. To place a purchase order, please email a formal PO as an attachment to [email protected]. Please allow up to three business days for us to process your order.
What’s my order status?
1. You should receive an order confirmation email soon after purchase. Remember to check your spam folder if you don’t see it in your inbox. In some cases, your order may require manual review. If this is the case, a Bluebeam team member will contact you within the next business day.
I'm still waiting for my receipt. When will I receive it?
1. You’ll receive an emailed receipt once payment has been processed, typically within one business day. You can also access receipts via your webstore account under Transaction History.
What is your refund policy?
1. We’ll happily refund your purchase if a request is made within 30 days.
  
  Contact Bluebeam Customer Service with the following information:
  - Your name, email and phone number
  - Web order number
  - Reason for the return
  - Amount to be refunded
  - Date of purchase
  Note: Credit card purchases will be refunded to the same credit card used for the original purchase. A purchase order will be refunded or issued a credit depending on the status of payment.

Using Bluebeam

How do I log in to Revu and Bluebeam Cloud?
1. If you purchased a subscription, you’ll just need your BBID to access Revu 21 and Bluebeam Cloud. For Revu 20 or an earlier version, you’ll need a serial number and product key to register Revu. For help with finding your product key, check out this article.
Once I’ve purchased, how do I give myself or other users access to Bluebeam software?
1. If you’re the purchaser, you’ll be designated as the Org Admin, with the ability to manage user activity for Bluebeam plans. To give yourself or others access to Bluebeam software, log in to the Org Admin portal with your BBID. Then, add yourself or others to the desired plan(s). Each new user will then receive an email with instructions on how to access both Bluebeam Revu and Bluebeam Cloud. For more information, check out the Org Admin Portal Guide.
What is the Org Admin Portal?
1. The Org Admin Portal is where org admins can easily add new users plus track and manage their activity, giving them enhanced administrative visibility into plan usage.
Can I use Bluebeam on multiple devices?
1. Yes! As a Bluebeam subscriber, you can use Bluebeam Revu on any Windows desktop device simply by logging in with your Bluebeam ID (BBID). And now with Bluebeam Cloud, you can also comment and collaborate on your drawings on the go using any web or iOS device.
My clients don’t have Bluebeam. If I send them a file, will they be able to view it?
1. Yes! Non-subscribers can set up a Bluebeam ID, install Revu 21, and sign in to access Studio. Within Studio, they’ll have limited colors and markup options – such as cloud, call out, lines and arrows. For Bluebeam Cloud, subscribers can invite collaborators to view files and markups, as well as interact with punch items, RFIs and submittals on the web.
How do I update to the latest dot release?
1. If you’re a Bluebeam subscriber, alerts will appear in Revu 21 when new updates are available. For Bluebeam Cloud, you’ll receive ongoing updates automatically on the web, though the iOS app may need to be updated periodically on your device. If you’re using Revu 20, alerts will appear when new updates are available.
What operating system does Bluebeam run on?
1. Revu runs on Windows® and is best used on a laptop or desktop. You can use the Bluebeam Cloud web app on any supported device or on Apple devices by installing the iOS app.
I need support for my perpetual license of Revu. What are my options?
1. Check out this page for information on supported legacy versions and support tiers.
How can I get in touch with Bluebeam?
1. We recommend submitting a sales or support request. You can also reach us by phone at 1-866-496-2140.

Quick Searches

Contact Us

Product & Pricing

Technical Support

On Revu 20 or below?

CONTACT US

Frequently asked questions —

Purchasing

How do I buy Bluebeam?

I’m using an older version of Revu, and I want to upgrade to subscription. What are my options?

Can I still buy Revu Standard, CAD or eXtreme®?

Can I buy different Bluebeam plans for different members of my team?

What payment methods do you accept?

What’s my order status?

I'm still waiting for my receipt. When will I receive it?

What is your refund policy?

Using Bluebeam

How do I log in to Revu and Bluebeam Cloud?

Once I’ve purchased, how do I give myself or other users access to Bluebeam software?

What is the Org Admin Portal?

Can I use Bluebeam on multiple devices?

My clients don’t have Bluebeam. If I send them a file, will they be able to view it?

How do I update to the latest dot release?

What operating system does Bluebeam run on?

I need support for my perpetual license of Revu. What are my options?

How can I get in touch with Bluebeam?

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Frequently asked questions
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