Compatibility / FAQs

General Questions Linked-Light

What are the differences between Revu Standard, CAD and eXtreme®?

With Revu® Standard, you have access to a complete set of markup, editing and collaboration features, as well as plugins for Microsoft® Office and the Bluebeam® PDF printer for easy PDF creation.

Revu CAD includes everything in Standard, plus additional plugins for creating PDFs from AutoCAD®, Revit®, Navisworks® Manage, Navisworks Simulate, SketchUp® Pro and SolidWorks®. You can also create 3D PDFs from AutoCAD, Revit, Navisworks and SketchUp Pro.

Revu eXtreme includes everything in CAD and Standard, plus advanced features such as scripting, automatic form creation, Optical Character Recognition (OCR), Batch Link®, Batch Slip Sheet, Batch Sign & Seal, linking real-time data from measurement markups to Excel® worksheets and more.

You can compare all three editions of Bluebeam Revu here.

Can I transfer Revu from one computer to another?

Yes. For more information about transferring your license of Revu to another computer, please read this Support article.

What operating system does Revu run on?

All editions of Revu run on Windows®.

What do I do if my hard drive crashes and I need to reinstall Revu?

Please contact the Bluebeam Support team for assistance and include your Revu serial number along with a brief description of the problem.

Does Revu support PDF forms?

Yes, Bluebeam Revu supports creating, viewing and filling AcroForm form documents. Revu also has full support for viewing and filling static XFA forms, and Dynamic XFA functionality continues to be updated as part of our ongoing development efforts.

With automatic form creation in Revu eXtreme, you can create forms from scanned or digital documents. Then, Revu will automatically detect fields such as signatures, date and checkboxes.

How can I learn more about Revu training programs?

Bluebeam offers a variety of training options, from self-guided online training courses to instructor-led customized training sessions. All our training offerings help you or your entire organization master Revu in no time. For more information, visit our Training page.

My clients do not have Revu. If I send them a file, will they be able to view my markups in another PDF viewer?

Yes. Bluebeam Revu follows the PDF standard, which allows markups made in Revu to be visible in other PDF viewers. However, the only way to use the unique markup features of Revu is by opening the PDF in Revu. Your clients who do not have Revu have two options: They can download Revu and use the free View Mode; OR, if they are iPad® users, they can download the Bluebeam Vu app from the iOS store. Both options allow users to view PDFs and participate in Studio Sessions.

Where did Bluebeam Vu go? Is View Mode similar to Bluebeam Vu?

With the release of Revu 2018, the functionality of our free viewer, Vu, is now available via the View Mode built into Revu. View Mode allows project collaborators to view PDFs and access Studio Sessions and Studio Projects, even if they don’t own a license of Revu. To use this functionality, download a free trial of Revu. When the trial expires, you can continue to use View Mode indefinitely.

With the release of View Mode within Revu, Vu will no longer be maintained and updated as a separate product. Vu 2017 and earlier versions are still available on our Downloads and Updates page.

Is Revu localized in other languages?

Revu is localized in English (UK), Swedish, Danish, Finnish, Norwegian, Dutch, German, Spanish, French, Italian, Korean and Japanese.

How to Purchase Revu Linked-Light

Do I need to purchase a subscription?

Bluebeam Revu is available to purchase on a Perpetual License or as an Open License with an annual subscription. Check out our pricing page for more details.

Can I use a trial version of Revu prior to purchase?

Yes! Bluebeam offers a free 30-day trial of Revu eXtreme, our robust solution for power users, which you can download here.

Does Bluebeam offer any educational discounts?

Bluebeam offers educational discounts on Revu to current students and educators from accredited campuses and universities. Bluebeam also supports school and university campus labs by providing free licenses of Revu eXtreme.

Visit our Bluebeam Academic page for more information.

How do I buy an older version of Revu?

You may only purchase the latest version online. If you need to purchase an older version, please email us at or call us at 866-496-2140 Opt. 1. You may also purchase older versions of Revu through an authorized reseller.

How to Upgrade Revu Linked-Light

What is a minor upgrade?

We release minor upgrades to Revu when we make small enhancements to the latest version of the software. For example, if you purchased a Revu 2019 license, you can upgrade to version 2019.1.20 or any other version 2019.x release at no additional cost. Check for updates by going to Help > Check for Updates in Revu 2019 or Revu 20 by visiting our Support page.

What is a major upgrade?

We periodically release a major upgrade to Revu with significant enhancements and features. An example would be the upgrade from Revu 2019 to Revu 20. You can purchase a major version upgrade through our web store, email or call 626-788-4100 Opt. 1. Users with active Maintenance do not need to purchase major upgrades, as they’ll receive them free of charge. If you have active Maintenance and would like to upgrade, visit our Upgrade Page.

What if I upgrade AutoCAD, Revit, Navisworks or SolidWorks and do not have the latest version of Revu?

If you upgrade to the latest version of AutoCAD, Revit, Navisworks Simulate, Navisworks Manage and/or SolidWorks but do not have the latest version of Bluebeam Revu, you can still create PDF files using the Bluebeam PDF printer. For full access to the AutoCAD, Revit, Navisworks and/or SolidWorks plugin, an upgrade of Bluebeam Revu may be required. View our complete Software Requirement Chart to check if your design software is compatible with your version of Revu.

How do I upgrade my current Revu edition to a different one?

This would be considered a crossgrade. We offer crossgrades when customers want to upgrade between editions (e.g., Standard 20 to eXtreme 20). In order to qualify for a crossgrade, the existing license must have active Maintenance. If the license is an older version or does not have active Maintenance, the customer must purchase an upgrade (e.g., Standard 2018 without Maintenance to eXtreme 20). For more information please contact

Compatibility and Integrations Linked-Light

Does Bluebeam Revu integrate with any Document Management System (DMS)?

Bluebeam Revu offers direct integration with SharePoint® and ProjectWise® for seamless access to files stored in these document management systems. Revu also includes Studio Projects for file storage.

Can Revu run in a Citrix environment?

Bluebeam Revu is certified Citrix® Ready® for XenApp 6.5-7.6 and XenDesktop 7-7.6. To stay compliant with our EULA (End User License Agreement), you must purchase as many seats as there are Revu users in your organization.

Note that Windows Server 2008 R2 and above are supported under Citrix environments. For more information, visit our Support page.

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General Questions Linked-Light

What is Studio?

Built into Bluebeam Revu, Studio enables powerful document management and real-time collaboration.

Studio Projects give you a single centralized location to store documents—even entire building projects—in the cloud. And Studio Sessions let project teams review, mark up and update the same files at the same time.

What are Studio Sessions?

Sessions enable document-based online real-time collaboration. They are accessible through the Revu interface. Only the host needs a Revu license to initiate a Studio Session, and all invited attendees can participate in the Session through Revu or Revu for iPad. If collaborators do not have a license of Revu, they can use Revu in View Mode or Vu for iPad.

What are Studio Projects?

Studio Projects enable streamlined document management by allowing you to store and manage your project files, including PDFs and other file types, in one place through the Revu interface. Teams can work with Project files regardless of internet access—simply sync files locally from a Project before going offline and re-sync any updates once you reconnect.

Collaborators who do not own a license of Revu can access the files using Revu in View Mode or Vu for iPad. Or, you can send them password-protected Share Links, which allow them to download a local copy of the files.

What type of permissions are available in Studio?

Studio—which includes options for organizations to have more administrative control over their Sessions and Projects—offers varying levels of permissions, from limiting the level of collaboration for internal users to managing participants outside of the organization. Learn more here.

Do I need to own Revu to access Studio?

You can access Studio and unlock the industry-standard markup tools in Revu without owning a license of the software. Download a trial of Revu to use in View Mode, or download the free Vu app for iPad.

Studio Session and Projects Comparison

How many attendees can join?500 Unlimited
How many files can we upload? 5,000 Unlimited
What files does it support?PDF Any file format
How big can the files be?1 GB each Unlimited
How big can the markups be? 10 MB eachUnlimited
How much space can we use?UnlimitedUnlimited
Can attendee access rights be managed?Yes Yes
Can previous file revisions be viewed and restored? NoYes
Can we receive notifications about file and user activity?Yes Yes
Can we send and receive markup alerts?Yes No
Do all attendees need a license of Revu?NoNo

Studio Prime Linked-Light

What is Studio Prime?

Studio Prime is a subscription that gives companies additional administrative and user management control over their Studio Projects and Sessions. Administrators can access Studio activity reports through the online Studio Prime Portal, as well as Folder Automations functionality and the Bluebeam Studio API for external application integrations.

Do I need to own Revu to use Studio Prime?

Yes, you need to own a seat of Revu to leverage the full benefits of Studio Prime. Studio Prime gives you access to user management capabilities, such as the ability to manage all members within their Studio Prime account, manage access to Studio Sessions and Projects content, as well as business insights from reports, through the Studio Prime Portal.

What are the different types of users within Studio Prime?

A Studio Prime subscription makes it easier to collaborate with outside vendors and project partners, giving your organization more control over each Studio participant. There are two types of users within Studio Prime: Members and Collaborators.

    Members are users who are invited to join your Prime account. They could be employees, joint venture partners or anyone who needs to become a managed user.

    Collaborators are external users that Members invite to attend managed Projects and Sessions. Collaborators could be superintendents, subcontractors or anyone who needs access to a Studio Project or Session within the Studio Prime account. Prime Administrators can control Collaborators' access to Members' managed Projects and Sessions.

When invited to the Studio Prime account, Members give Administrators the ability to manage their Studio account and associated Projects and Sessions. Collaborators, on the other hand, maintain control over their personal Studio account when joining or leaving a Project or Session within the Prime account.

How does an Administrator access the Studio Prime Portal to manage users and generate reports?

Administrators can access their Studio Prime account through the online Studio Prime Portal at

What is the Studio API?

The Studio API lets Studio Prime subscribers create applications to manage their Studio Projects and Sessions. These applications can leverage Studio in a number of ways, including:

  • Studio Projects and Sessions: Add and create.
  • Project folders: Add or delete Project folders and manage folder permissions.
  • Studio files: Add, update, download, and delete Project and Session files, and restore file revisions.
  • Studio users: Invite or add users to Projects and Sessions, and manage user permissions.
  • Studio permissions: Manage Project and Session permissions.
  • Session activity: Get a report on all Session activity and create chat messages in a Session.
  • Studio jobs: Execute file-processing jobs on Project files.

What is Folder Automations?

Folder Automations is a feature in Studio Projects that allows Studio Prime subscribers to streamline repetitive PDF-based workflows across a large number of users. Subscribers can automatically perform a set of predefined actions to files in a Project folder, including:

  • Converting files
  • Delete pages
  • Export form data
  • Export markups
  • Extract pages
  • Flatten
  • Add headers and footers
  • Import custom columns
  • Insert blank pages
  • Insert pages
  • Process colors
  • Reduce file size
  • Repair page content
  • Reverse pages
  • Rotate pages
  • Stamp
  • Unflatten markups
  • Create PDF/A report
  • Save as PDF/A

What are the available file conversions supported by Studio Prime’s Folder Automations?

  • DWG to PDF
  • Word to PDF
  • Excel to PDF
  • Image (JPEG, TIFF, etc.) to PDF
  • PostScript to PDF
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General Questions Linked-Light

Can I still use my license of Revu for Mac?

While there will be no new development of additional features, you can continue to use your existing license of Revu for Mac. For more information on support options please see our support article.

The End User License Agreement for Revu for Mac is available here.

Can I install Revu on a Mac using Parallels or other virtual machine tools?

While it's possible to run Revu for Windows on a Mac via Boot Camp or Parallels, there are potential variables that may cause compatibility issues. Because of this, we can't troubleshoot or resolve user issues in these environments.

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Perpetual Licensing Linked-Light

Perpetual Licensing is a licensing system that requires companies to purchase and register Revu on a per workstation basis using a serial number and product key. Perpetual licensing is available for Revu Standard, CAD and eXtreme and may include Maintenance.

Open Licensing Linked-Light

Open Licensing is an annual subscription that allows companies to authorize concurrent access to Revu eXtreme for any user in their company from a shared pool of seats. Open Licensing brings flexibility and the benefits of volume software licensing to organizations of all sizes, anytime, anywhere.

Seats may be added to an existing Open License at any time, and they will be prorated based on the renewal date. Active subscriptions are entitled to free upgrades and Maintenance, with access to our Technical Support team by phone and email as well as Bluebeam Drawings*.

*Drawings is optimized using the United States National CAD Standard® (NCS).

How does Open Licensing work?

  1. Simply launch Revu to request a seat from the Bluebeam Gateway, a web-accessible portal where licenses and Bluebeam Drawings* usage are hosted and managed.
  2. If a seat is available, the Gateway automatically allocates it to the user and authorizes Revu to run on that computer.
  3. Once all available seats are in use, the Gateway limits further requests for Revu to run.
  4. When an active user closes Revu, the Gateway automatically retrieves the seat and immediately makes it available for others to access.

*Drawings is optimized using the United States National CAD Standard® (NCS).

What are the Administrator capabilities for Open Licensing?

  • Access to the Bluebeam Gateway
  • Count active Revu users versus available seats
  • View usage trends over a selectable calendar period
  • Access historical data of overages
  • Export logs, registered computers and username data
  • Manage multiple seats through a single interface
  • Invite additional Administrators to assist in managing active users

Which versions and editions of Revu are supported by Open Licensing?

Open Licensing supports Revu eXtreme, version 2017 and above.

What happens if an Open License user loses internet access?

For situations when connectivity to the internet becomes temporarily unavailable, or if a computer is outside of the office and cannot connect, Open License seats will switch to offline mode. In offline mode, each device is granted three days to use the program before it is required to connect back to the Bluebeam Gateway.

What happens if all the seats in my Open License pool are checked out but someone urgently needs to use Revu?

Administrators have the option to log in to the Gateway and manually release any user whose status is inactive. If the Administrator releases a seat while a user is working in the program, we release the seat but also protect the active user by allowing them to continue working so that they will not lose their work. Only when they close and reopen Revu again will they need an available Open License seat to continue working with Revu.

How are upgrades within Open Licenses managed?

We understand that fully upgrading software within an organization takes time. If you own an Open License and an upgrade to the next version becomes available, both the current and new versions will continue sharing the same pool of seats. This allows for ultimate flexibility when your environment requires incremental upgrades.

Enterprise Licensing Linked-Light

How does Enterprise Licensing work?

An Enterprise License is a special license key of Bluebeam Revu designed to help manage computer turnover. It does two things:

  1. Automatically releases registered computers that have failed to communicate with our licensing server for 15 days.
  2. Provides a temporary 5% overage of the total number of allowed installations.

In other words, once a machine takes up a seat by registering to an Enterprise License, it will periodically ping Bluebeam's Licensing Server to confirm that it is still active. If the machine fails to communicate with the server for a period of 15 days, it will automatically be released from the license key, freeing up the seat to be registered to another machine. The 5% overage, or cushion, allows for the lag time between re-imaging workstations or releasing inactive seats. If you exceed the overage allowance, an "exceeded licenses" warning will appear, and further installations will be restricted.

The benefit of Enterprise Licensing is that there’s no longer a need to manually uninstall or release seats from workstations that are being transferred, phased out or re-imaged, which ensures that your licensed seats are fully utilized. You can view or manage your Enterprise License at any time through our web portal, the Bluebeam Gateway.

What are the Administrator capabilities for Enterprise Licensing?

  • Access to the Bluebeam Gateway
  • Count active Revu users versus available seats
  • Manage multiple seats through a single interface
  • Invite additional Administrators to assist in managing active users

How do I know if I have used all my licenses? Is there a charge for going over?

With an Enterprise License, you gain access to the Bluebeam Gateway, a web portal for viewing and managing both Enterprise and Open Licenses. The Bluebeam Gateway allows you to view how many seats of each version and edition you own, how many computers, or "seats," are registered to each license, and which computers they are.

As long as your total number of registered machines per edition does not exceed the total number of seats allowed for a period of more than 30 days, you won't be further charged. If you are approaching or exceeding your limit, you can purchase additional seats or unregister licenses from computers as needed. Any new seats purchased may take up to 24 hours to update and appear in the Gateway.

I logged in to the Bluebeam Gateway and I can’t find what I’m looking for.

We’ve recently consolidated individual licenses into single accounts tied to organizational domain names to provide a simpler and more customer-friendly experience. Please reference our support article for more information.

Why can’t I access the Bluebeam Gateway with my existing login information?

As we strive to provide a better customer experience, we’ve created Bluebeam ID, which allows users to seamlessly access multiple Bluebeam applications, including Bluebeam Gateway and Studio. To get you set up, we’ve sent out an email to the Gateway admin listed in our system to create a Bluebeam ID. Please remember to check your spam folder. If you can’t find the email or are still having trouble, please reference our support article.

What is a Bluebeam ID (BBID)?

Bluebeam ID is the login that allows you to seamlessly access multiple Bluebeam applications, including Bluebeam Gateway, Studio and Bluebeam Drawings*. If you already have a Studio account, you can use the same email address and password for your Bluebeam ID. If you do not use Studio, you can use the email address associated with your existing Gateway account to create a Bluebeam ID.

*Drawings is optimized using the United States National CAD Standard® (NCS).

How do I qualify for Enterprise Licensing?

There are a couple requirements for Enterprise Licensing. First, your licenses must be consolidated into a single license key by product. Second, your annual Maintenance must be current and maintained. Please note, Enterprise Licenses are not intended for Citrix or other terminal server environments.

How much does Enterprise Licensing cost and how can I find out more?

For information about Enterprise Licensing, contact us.

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General Questions Linked-Light

What is Maintenance?

Maintenance is an add-on available when you buy Revu that gives you:

  • Direct phone and email access to our experienced Technical Support team
  • Free upgrades to the latest version of Revu within one year of purchase
  • The ability to easily upload and distribute mobile-optimized drawings to any device in the field with Bluebeam Drawings*

You can learn more about Maintenance here.

*Drawings is optimized using the United States National CAD Standard® (NCS).

How do I buy Maintenance?

Maintenance is available in our web store at the time of purchase and is renewable annually. Forget to add it to your purchase of Revu? Let us know.

What is Maintenance?

Maintenance is an add-on available when you buy Revu that gives you:

  • Direct phone and email access to our experienced Technical Support team
  • Free upgrades to the latest version of Revu within one year of purchase
  • The ability to easily upload and distribute mobile-optimized drawings to any device in the field with Bluebeam Drawings*

You can learn more about Maintenance here.

*Drawings is optimized using the United States National CAD Standard® (NCS).

How do I buy Maintenance?

Maintenance is available at the time of purchase and is renewable annually. Forget to add it to your purchase of Revu? Let us know or contact your reseller.

What is Maintenance?

Maintenance is an add-on available when you buy Revu that gives you:

  • Direct phone and email access to our experienced Technical Support team
  • Free upgrades to the latest version of Revu
  • The ability to easily upload and distribute mobile-optimized drawings to any device in the field with Bluebeam Drawings*

You can learn more about Maintenance here.

*Drawings is optimized using the United States National CAD Standard® (NCS).

How do I buy Maintenance?

Maintenance is available at the time of purchase and is renewable annually. Forget to add it to your purchase of Revu? Let us know or contact your reseller.

What is Maintenance?

Maintenance is an add-on available when you buy Revu that gives you:

  • Direct phone and email access to our experienced Technical Support team
  • Free upgrades to the latest version of Revu within one year of purchase.
  • The ability to easily upload and distribute mobile-optimized drawings to any device in the field with Bluebeam Drawings*

You can learn more about Maintenance here.

*Drawings is optimized using the United States National CAD Standard® (NCS).

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Bluebeam University Linked-Light

Does Bluebeam offer any self-guided training?

For users interested in self-guided training coursework, Bluebeam offers Bluebeam University where you can get an in-depth, comprehensive education of typical Revu workflows at a pace that fits your schedule.

For more information, visit the Bluebeam University page.

Instructor-Led Training Linked-Light

We feel like we’re only scratching the surface of Bluebeam. Where do we start?

We offer a variety of custom training options to help you get the most out of Revu. Our web and on-site training options both feature experienced, knowledgeable live instructors. On-site training is a full day minimum and includes hands-on exercises where you can practice by “clicking along” with the instructor and ask questions as you go. Web-based training also includes a live instructor, but courses are limited to two hours. While there are no exercises, you can still ask the instructor questions via a chat panel.

For a more flexible pace, Bluebeam University is a self-guided, online course where you can learn Revu at your own speed.

If you want to go a bit deeper with Revu to transform workflows across your organization, email us at to find out more about our Professional Services option.

How much does training cost and how many people can I get trained at one time?

For on-site and web training pricing information, please see our pricing list. Web training allows for up to 500 connections per course. As for on-site training, we recommend no more than 15 people per instructor, but can accommodate up to 20.

For Bluebeam University pricing, check out our packages. Bluebeam University is sold on a per user, per year basis, and there’s no limit to how many users can enroll.

Bluebeam Certified Instructor Training Linked-Light

What do I need to become a Bluebeam Certified Instructor (BCI)?

The most important prerequisite to becoming a Bluebeam Certified Instructor is extensive knowledge of Revu. Experience with teaching or training is helpful, but not necessary; during the three days of BCI training we’ll devote significant time to learning training skills.

Once you’ve completed the course, you’ll need to pass a BCI exam, where your teaching session of Revu is evaluated by Bluebeam Instructors.

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Orders Linked-Light

What payment methods do you accept?

For web store purchases, we accept Visa, MasterCard and American Express.
To place a purchase order with net 30 payment terms, please email a formal PO as an attachment to You may also fax it to 626-398-9210. Please allow up to one business day for your order to be processed.

What is my order status?

You should receive your Revu license information soon after purchase. In some cases, your order may require manual review. If this is the case, you will be contacted by a Bluebeam representative within the next business day.

I received my license key, but I am still waiting for my receipt. When will I receive it?

You will receive an emailed receipt once payment has been processed, typically within one business day.

I can’t find my license key information. What should I do?

The license information is emailed from Please check your spam/junk folder if you don't see it. If you still can’t find it, email us at or call us at 866-496-2140 Opt. 1 for assistance.

How do I get a copy of the receipt?

Please contact For a faster response, please include your license information and the order number.

Support Linked-Light

How do I download my purchase?

You can download all Revu products here, including legacy releases. If you already made a purchase, please make sure your download is the same as your purchase.

How do I get technical support for my product?

Visit our Support website. The site includes numerous technical support articles and video tutorials that may provide answers to your questions. You can also submit a support ticket here.

Returns Linked-Light

Returning a product purchased directly from Bluebeam

We will happily exchange or refund any product purchased directly from the Bluebeam web store or a Bluebeam representative if a request is made within 30 days of the purchase date.

Make sure your computer is connected to the internet. If you are offline, you will not be able to unregister your license key, and the Bluebeam representative will not be able to process your refund.

To unregister the product you wish to exchange or return:

Go to Programs > Bluebeam Software > Bluebeam Administrator and select the Tools menu. Click Unregister to release your license key.

- OR -

Go to Start > Control Panel > Add or Remove Programs and select the Bluebeam product you would like to return from the list. Follow the steps to completely uninstall the product, and your license key will be released automatically.

Note: The steps listed above are only valid for Windows 7

Contact Bluebeam Customer Service with the following information:

  • Your name, email and phone number
  • The product you're returning
  • The serial number or Cash Sale number
  • The reason for the return
  • The purchase price

A Bluebeam representative will verify that your license is not in use, void your license certificate and process your refund within one business day.

Note: Credit card purchases will be refunded to the same credit card used for the original purchase. A purchase order will be refunded or issued a credit depending on the status of payment.

Returning Bluebeam products purchased through an Authorized Reseller

To return a Bluebeam product you purchased through an Authorized Reseller, you must contact the reseller to process your refund. The reseller may exchange or refund the purchase according to their return policy or within 30 days of the purchase date—whichever is earlier.

Bluebeam does not accept returns for the following types of products:

Not-for-resale (NFR), Trial, OEM bundled, pirated, or free products or versions, Online Service Subscriptions or Maintenance renewals, products purchased from an online auction site or from an individual, and products or versions of products that Bluebeam no longer distributes or supports.

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