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Bluebeam Privacy Policy – September 24, 2020

Bluebeam Privacy Policy was updated on September 24, 2020.

Protecting your privacy is important to us at Bluebeam. When you use Bluebeam’s websites, products and services, you share information with us. This Privacy Policy covers how we collect, store, disclose, transfer, and use information.


As used herein “Bluebeam” collectively means Bluebeam, Inc. and its subsidiaries.

This Privacy Policy applies to all of Bluebeam’s products and services (collectively our “Services“), including Bluebeam’s mobile and desktop applications (e.g. Revu®), online collaboration services (e.g. Studio) and tools, technical support services, training services (e.g. Bluebeam University), and Bluebeam’s websites (e.g. www.bluebeam.com).

This Privacy Policy does not apply to third party applications or software that integrate with the Services or any other third party products, services or businesses.


By using our Services, you consent to the collection and use of personal and non-personal information (collectively “Your Information”) as described in this Privacy Policy so please read it carefully and let us know if you have any questions. If you do not agree with the terms of this Privacy Policy, do not access or use our Services.


We may modify or update this Privacy Policy from time to time. When we change this Privacy Policy in a material way, a notice will be posted on our website (www.bluebeam.com) along with the updated Privacy Policy. If you use our Services after an update has been made to this Privacy Policy, you consent to the changed policy.


We collect Your Information in various ways when you use our Services. We collect and use Your Information when you have voluntarily provided such information to us, when adequate consent is granted by you, or on the basis of a statutory provision. As a general rule, we will use Your Information only for the purpose for which you provided the information to us, e.g. to answer your inquiries or grant you access to certain information or offerings. You are not required to provide Bluebeam with Your Information; however, if you chose not to in some cases we will not be able to provide you with our Services or respond to your inquiries.

We collect and use Your Information in three basic ways:

  1. Information You Give Us. We collect, store and use Your Information when you provide it to us voluntarily. For example:
    • When you communicate with us by email, telephone or other means, including any other information that you might supply voluntarily in your communications;
    • When you elect to receive our newsletter and other electronic communications from us. You can opt-out of receiving such communications at any time by clicking on the “unsubscribe” link at the bottom of each email we send (Please also review the section below titled “Opt-Out”);
    • When you elect to download a trial version of our desktop software applications;
    • When you elect to download and use our mobile applications;
    • When you elect to attend an online or in-person training or event with us;
    • When you elect to purchase products and services from us;
    • When you elect to create a use account with us;
    • When you apply for a job with us; and
    • When you visit one of our offices.
  2. Information We Collect From Your Use of Our Services.
    • Usage Information. When you use our Services, we gather some information automatically and store it in log files. For example, we collect, store and use your Internet Protocol (IP) addresses, location, referring websites and/or applications, the number of times you visit an individual website page, date/time stamps, Internet service provider (ISP), information about your device (such as device name, what devices you use, your operating system, memory available, etc.) and your browser type, and clickstream data. We also use Cookies and other technologies as described below.
    • Account and Account Usage Information. When you access password-protected areas for account holders, we collect, store and use your username, computer name, IP address, transaction information, pages and content accessed by you, and preferences.
    • Anonymous Usage Information. We also collect, store and use data and information in a manner and form that on its own does not permit the direct association with any specific individual. We may collect, use, transfer and disclose non-personal information for any purpose. Please also review the section below titled “Information Collected Through Google Analytics” and “Information Collected for Remarketing”.Information Collected Through Cookies and Similar Technologies.
      A cookie is a small file containing a string of characters that is sent to your device when you use our Services. Cookies may store unique identifiers, user preferences and other information. Bluebeam uses cookies and other technologies such as pixel tags and web beacons to receive and store certain types of information when you interact with our Services. We also use cookies and other technologies to remember you as you use our Services. Our goal is to make your experience with Bluebeam more convenient and personal by recognizing you when you revisit our Services and to provide content and advertising that is relevant to you and your interests. We also use cookies to improve the quality of our Services, including for storing user preferences and tracking user trends (please also review the section below titled “Information Collected Through Google Analytics”).We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

      You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features and some or all of our Services may not function properly without cookies. You may also change your cookie related consent here.

      Information Collected Through Google Analytics.
      We use Google Analytics and may use other third party analytic tools to collect information about the use of our Services. Google Analytics collects anonymized information, such as how often users visit a Bluebeam website and what pages they visit when they do so. We only use the information we get from Google Analytics to improve our Services. GOOGLE ANALYTICS DOES NOT COLLECT YOUR NAME OR OTHER IDENTIFYING INFORMATION. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your device to identify you as a unique user the next time you visit or use our Services, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your usage of our Services is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

      Information Collected For Advertising and Remarketing.
      We advertise online in a variety of ways, including displaying ads to you on third party websites and social media platforms. We use Google AdWords, Bing Ads, Demandbase and other third parties to advertise on third party websites and services to previous visitors and users of Bluebeam’s Services. Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you based on your IP address or by placing a cookie, tag or similar technology on your device. The cookie is used to say “This person visited this page on Bluebeam’s website, so show them ads relating to that page.” Information collected by Google, Microsoft (Bing), Demandbase and other third parties through their remarketing services is used by them and is subject to their own policies and practices.

  3. Information We Receive From Third Parties.
    • You may be asked to provide Your Information to one of our authorized third party partners (e.g. authorized resellers, event collaborators, and educational service providers) (each a “Service Partner”). Bluebeam and our Service Partners may share Your Information but only to the extent necessary to carry out the purpose for which you provided Your Information to us or our Service Partner, e.g. to provide you with access to our Services that are supported by Bluebeam’s partner.
    • A person or company may procure our Services for you, as their employee, to use at work. Your employer may give us Your Information in order for you to make use of the Services in connection with a separate agreement we have with your employer (a “Customer Agreement”). You may also be required to establish a user account with us to access the Services. User accounts require that you provide us with an email address. Other Services may require that we receive your name, title, email address, computer name, and IP address.
    • We may receive information about organizations, industries, companies, website visitors, marketing campaigns and other matters related to our business from our parent corporation, affiliates and subsidiaries, our Service Partners, or others that we use to make our own information better or more useful. This data may be combined with other information we collect. Please also review the section below titled “Interactions with Third Parties”.


Bluebeam uses Your Information in furtherance of our legitimate business interests in the operation of our Services. We use Your Information to:

  • Communicate with you – to respond to your email and other inquiries and requests, to send you newsletters and other information you sign up to receive from us, to send you information concerning any purchases you have made with us (e.g. receipts, license information, etc.), and to send you updates or notices related to the Services or related Services items that we think may be of interest to you. Some communications are considered part of the Services (e.g. administrative emails concerning changes to the Services and security, privacy or fraud notices) and you may not opt out of them. Some communications are marketing messages that you can opt out of, please see the section below title “Opt-Out”.
  • Provide, improve, update, and maintain our Services – to deliver the Services, to diagnose technical problems, to improve and enhance features and functionality, and to customize your experience with our Services.
  • Protect our Services – to ensure only you and those you authorize have access to your account.
  • Investigate and help prevent security issues and abuse of our Services.
  • Fulfill our obligations under a Customer Agreement.
  • As may be required by law, legal process or regulation

We use Your Information in combination with other user information to:

  • Understand and analyze trends, including gathering and analyzing demographic information, identifying user preferences and interests;
  • Administer and provide the Services;
  • Learn about user behavior in order to improve our Services; and
  • Market and promote our Services.

We may provide your information to third parties that assist us in these activities, such as helping us fulfill your request for a product, service or information or to tailor advertising that we think may be of interest to you (e.g. to allow third parties to tailor our ads to you on third party services). Please see the section below titled “Interactions With Third Parties”.


This section describes how Bluebeam shares Your Information with our Service Partners and other third parties.

Service Partners – Generally.

We use Service Partners to perform supporting functions for the various Services we offer, such as payment processing, cloud storage providers, analytics providers, product training and online learning opportunities, job postings and applicant tracking, and customer research and surveys. Our Service Partners are NOT permitted to use the information collected from you for any purpose other than performing support functions for Bluebeam. In addition, we require that all Service Providers use reasonable safeguards to protect the limited set of your information that they may have access to.

Service Partners – Authorized Resellers and Distributors.

At times we may make certain portions of Your Information available to our authorized resellers and distributors to help Bluebeam provide our Services to you. For example, if you initiate a license of a Bluebeam software product through an authorized reseller, you authorize Bluebeam and that reseller to exchange information you provide during the license and registration process. We allow authorized resellers and distributors to access information regarding the licenses that they sold, which may include some or all of your information if you are a contact under an applicable license.

Customer Agreements.

We will share Your Information as may be required by an applicable Customer Agreement.

Corporate Affiliates.

We may share Your Information with our corporate affiliates, our parent corporation and our subsidiaries.

Corporate Changes.

We may share Your Information if we engage in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of assets or stock, financing, public offering of securities, or similar transactions.

Protection of rights and Compliance with Laws.

We will release Your Information if we believe that such action is necessary to: (1) comply with the law, legal process, litigation or requests from governmental authorities (worldwide), (2) enforce our terms and conditions, including any applicable terms of use, user agreements, license agreements or Customer Agreements, and (3) protect the rights, property, or personal safety of Bluebeam, its employees, and other Service users.

Links to Third Party Websites, Products and Services

Our Services may include links to third party websites, product or services or use or offer products or services from third parties. Information collected by third parties is governed by their privacy policies and practices. We recommend you read and become familiar with the privacy policies of all parties with which you interact.

Anonymous Data.

In all other circumstances, if we disclose any information to a third party it will be in the form of aggregated statistical data that does not identify any user individually. This anonymous information may include, for example, the purchasing patterns, trends, preferences and other collective characteristics of our users in general.


Bluebeam’s Services, which allow you to collaborate with other users of our Services around the globe, require by their nature that data flow from the European Union (“EU”) (and other countries) to the United States (“US”) and back. To ensure that EU personal information is adequately protected when transferred outside of the EU, the Data Protection Directive 95/46/EC and, as of May 25, 2018, the General Data Protection Regulation (“GDPR”) mandates that such transfers take place using certain legal mechanisms as described here: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu_en.

When transferring data from the EU and other countries, Bluebeam relies upon a variety of legal mechanisms, including contracts with our users and the European Commission-approved Standard Contractual Clauses for our EU based users.

EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield.

Bluebeam complies with the EU-U.S. and Swiss–U.S. Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and/or Switzerland, as applicable, to the United States. Bluebeam has certified to the Department of Commerce that it adheres to the Privacy Shield Principles of notice, choice, accountability for onward transfer, security, data integrity and purpose limitation, access, recourse enforcement and liability. In cases of onward transfers of data, received pursuant to the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks, Bluebeam is potentially liable. If there is any conflict between the terms in this Privacy Policy and the Privacy Shield principles, the Privacy Shield principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/welcome.

Bluebeam is subject to oversight by the U.S. Federal Trade Commission.
JAMS is the US-based independent organization responsible for reviewing and resolving complaints about our Privacy Shield compliance — free of charge to you. We ask that you first submit any such complaints directly to us via [email protected]. If you aren’t satisfied with our response, please contact JAMS at https://www.jamsadr.com/eu-us-privacy-shield. In the event your concern still isn’t addressed by JAMS, you may be entitled to a binding arbitration under Privacy Shield and its principles.

European Union Model Clauses.

Bluebeam offers European Union Standard Contractual Clauses to meet the adequacy and security requirements for our customers that operate in the European Union and the United Kingdom. For a copy of our standard data processing addendum and/or the Standard Contractual Clauses, please email us at [email protected].



Studio User Accounts

By signing into your Studio user account within the Revu® application, navigating to the Studio Preferences section, and editing your information

Bluebeam University Accounts

By signing into your user account, navigating to the My Profile section, and editing your information; or By contacting us at [email protected].

Licensing and Purchase Information

You can correct and update licensing information by emailing us at [email protected].

Bluebeam Developer Network

By signing into your BBDN user account, navigating to the Preferences section, and editing your information.


Marketing Emails: If you no longer wish to receive marketing emails from Bluebeam, you can opt-out of receiving such communications at any time by clicking on the “unsubscribe” link at the bottom of each email we send. Also in the email footer, you will find an option to Manage Subscriptions if you’d like to adjust your subscription preferences.

Product and Service Emails: If you no longer wish to receive emails concerning the products and service you have licensed and/or purchased from us, you can opt-out of receiving such information at any time by contacting us at [email protected]. If one of our Service users invites you to collaborate with them as part of their use of the Services, we cannot prevent you from receiving those user initiated emails.

Regular Mail/Telephone/In-Person: If you no longer wish to be contacted by Bluebeam via regular mail, telephone or in-person sales calls, you can opt-out by emailing us at [email protected].

Service Partners: To opt-out of receiving communications from our Service Partners, you must contact the Service Partner directly.

Cookies: You can opt-out or change your cookie preferences online at https://www.bluebeam.com/legal/cookie-declaration.

When you opt-out or close your user account, we may retain a copy of your information for archival purposes and to avoid identity theft or fraud.


We may from time to time provide chat sessions and rooms, forums, beta testing feedback services, message boards and/or bulletin boards (a “forum”) for users to exchange information. Please remember that any information disclosed in these areas may be viewed by other users of the forums or the general public depending on how access to the forums are established. If you post in a forum, please use care not to disclose any confidential or personal information. Bluebeam is not responsible or liable for the uses that others may make of any information you post in a forum.


We use industry standard physical, technical and administrative security measures and safeguards to protect the confidentiality and integrity of your information. When your information is stored by Bluebeam, we use computer systems with limited access housed in facilities using physical security measures. Cloud data is stored in encrypted form including when we utilize third-party storage. All of our cloud services leverage Transfer Layer Security (TLS) to encrypt and protect information during transit.

It is your responsibility to protect the security of your login information. Please note that e-mails and other communications you send to us are not encrypted. We strongly advise you not to communicate any confidential information through these means.


Bluebeam’s websites do not respond to browser “Do Not Track” (DNT) signals.


The California Consumer Privacy Act (“CCPA”) provides certain rights to California consumers concerning their Personal Information.

For details regarding the Personal Information we have collected over the last 12 months, including the categories of sources, please see the section above titled “Information We Collect and Use”. We collect this information for the business and commercial purpose describe in the section above titled “How We Use Your Information”. We share this information with the categories of third parties escribed in the section above titled “Interactions with Third Parties”.

Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of Personal Information we collect (including how we use and disclose this information), to delete their Personal Information, to opt out of any “sales” that may be occurring, and to not be discriminated against for exercising these rights.

California consumers may make a request pursuant to their rights under the CCPA by contacting us:

Via email at [email protected]. We will verify your request using the information we have associated with your account, including email address. Government identification may be required.

Via regular US mail at Bluebeam, Inc., Attn: Legal Dept/CCPA, 443 S. Raymond Ave., Pasadena CA 91105. You must provide us with enough information to identify you (e.g. full name, address, account information). We will verify your request using the information you provide. Government identification may be required.

Via telephone at 1-866-496-2140.

California consumers may also designate an authorized agent to exercise these rights on their behalf. We are not obligated to make a data access or data portability disclosure if we cannot verify that the person making the request is the person about whom we collected information, or is someone authorized to act on such person’s behalf. Any personal information we collect from you to verify your identity in connection with you request will be used solely for the purposes of verification.


If you have any questions concerning this policy please send an email to us at [email protected].