What is included when I purchase Maintenance?
Users with active Maintenance receive free upgrades to the latest version of Revu, as well as direct phone and email assistance provided by our experienced Technical Support staff during regular business hours.
How can I purchase Maintenance?
Maintenance is available at the time of purchase and renewable every year. Maintenance is available through our web store at time of purchase. Please email us at firstname.lastname@example.org or contact your reseller if you have forgotten to purchase Maintenance.
Does Maintenance include training?
If you are looking for something more personalised, we also offer both self-paced and instructor-led training options.
How do I know if I have Maintenance?
If you have Maintenance, it will be listed on the licence certificate you received when the software was purchased. If you are unable to find this email, you can use our Licence Key Lookup Page or contact us at email@example.com.
What are my support options without Maintenance?
1. For as long as your software is in Core Support, you will have access to any bug fixes released on that version.
Please refer to our Technical Services Overview for more details about our Product Support Tiers.
2. You will have access to our growing database of how-to, troubleshooting and training materials located on our Support Site, as well as our free webinars.
3. You can submit a Support Ticket via our support site.
Is Maintenance available for purchase on Revu for iPad?
Revu for iPad is supported with regular updates and by searching our online help files. Phone support is not provided for the Revu for iPad app. If you need technical assistance beyond our online help files you can email us at firstname.lastname@example.org.
I have a PHU or academic licence. What are my technical support options?
Users with a PHU or academic licence are eligible for free email support and have access to our extensive Support Site, which includes FAQs, guides, tutorials, videos and webinars.